{"id":5951,"date":"2025-08-22T09:56:11","date_gmt":"2025-08-22T09:56:11","guid":{"rendered":"https:\/\/ruskovets.com\/online-booking-policy\/"},"modified":"2025-10-09T09:34:38","modified_gmt":"2025-10-09T09:34:38","slug":"online-booking-policy","status":"publish","type":"page","link":"https:\/\/ruskovets.com\/en\/online-booking-policy\/","title":{"rendered":"Online booking policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5951\" class=\"elementor elementor-5951 elementor-1823\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f46ccf2 e-flex e-con-boxed e-con e-parent\" data-id=\"f46ccf2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afa6907 elementor-widget elementor-widget-heading\" data-id=\"afa6907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Online booking policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a4948d e-flex e-con-boxed e-con e-parent\" data-id=\"5a4948d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9613042 e-con-full e-flex e-con e-child\" data-id=\"9613042\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d75c9e3 elementor-widget elementor-widget-shortcode\" data-id=\"d75c9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Ruskovets SPA Hotel<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eb8cba e-flex e-con-boxed e-con e-parent\" data-id=\"1eb8cba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2da0637 elementor-widget elementor-widget-heading\" data-id=\"2da0637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guaranteeing a reservation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71a32a elementor-widget elementor-widget-text-editor\" data-id=\"f71a32a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Guaranteed prepayment is required for all online bookings.<\/strong><\/p><p><strong>The reservation is successful when you receive confirmation of:<\/strong><\/p><ul><li>successfully completed reservation as parameters and<\/li><li>an amount successfully withdrawn from your credit or debit card to prepay the required deposit.<\/li><\/ul><p>If you have entered your card details incorrectly, your card balance is insufficient or there is a technical problem that prevents the required amount from being withdrawn, the booking will be deemed invalid.<\/p><p>Please make sure that you have received confirmation that the booking transaction is correct.<\/p><p>If a problem arises, please contact the reservations department: tel. 0889 99 00 26 or email us at: <a href=\"https:\/\/ruskovets.com\/en\/contact\/\">reservations@ruskovets.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a647c59 e-flex e-con-boxed e-con e-parent\" data-id=\"a647c59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee4e940 e-con-full e-flex e-con e-child\" data-id=\"ee4e940\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1145a2 elementor-widget elementor-widget-image\" data-id=\"a1145a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"684\" height=\"1024\" src=\"https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-rezort-684x1024-1.webp\" class=\"attachment-large size-large wp-image-5949\" alt=\"\" srcset=\"https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-rezort-684x1024-1.webp 684w, https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-rezort-684x1024-1-200x300.webp 200w, https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-rezort-684x1024-1-600x898.webp 600w\" sizes=\"(max-width: 684px) 100vw, 684px\" title=\"- \u0445\u043e\u0442\u0435\u043b Ruskovets.com\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e74be5f e-con-full e-flex e-con e-child\" data-id=\"e74be5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4dfb1 elementor-widget elementor-widget-heading\" data-id=\"7e4dfb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prepayment of the reservation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18f0d0d elementor-widget elementor-widget-text-editor\" data-id=\"18f0d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Prepayment of reservations is made entirely by bank transfer, using valid personal credit or debit cards.<\/strong><\/p><ul><li>The hotel accepts Visa and MasterCard.<\/li><li>The reservation amounts are withdrawn in Bulgarian leva and the conversion is at the fixed exchange rate of BNB 1 euro = 1,95583 BGN. \/ BGN.<\/li><li>Payment via virtual POS is a purely banking operation that guarantees the security of your data.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f864a5 elementor-widget elementor-widget-heading\" data-id=\"9f864a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Types of reservations according to prepayment policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2616905 elementor-widget elementor-widget-heading\" data-id=\"2616905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.1. Standard reservation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd4ca58 elementor-widget elementor-widget-text-editor\" data-id=\"dd4ca58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>A guarantee prepayment of the first night is required for standard bookings, and the balance is payable at the hotel reception upon check-in.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e76870e e-flex e-con-boxed e-con e-parent\" data-id=\"e76870e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-804b247 elementor-widget elementor-widget-heading\" data-id=\"804b247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.2.Reservation with non-refundable deposit policy \/ non-refundable rate\/ .<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518df6a elementor-widget elementor-widget-text-editor\" data-id=\"518df6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>This type of booking gives an additional discount on the price according to the offer, but full 100% prepayment of the booking amount is required.<\/li><\/ul><p>In this case, the withdrawn guarantee amount for the reservation will not be refunded to the customer in case of cancellation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4002c5c elementor-widget elementor-widget-heading\" data-id=\"4002c5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd19668 elementor-widget elementor-widget-text-editor\" data-id=\"dd19668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>If you wish to cancel your reservation, please read the Hotel&#8217;s cancellation policy carefully:<\/strong><\/p><ul><li>For standard bookings, cancellation is subject to a 100% refund of the prepaid security deposit if the cancellation is made up to 7 days before the check-in date.<\/li><li>For special periods during the year, such as the Christmas and New Year holidays, the cancellation period with 100% refund of the deposit is a minimum of 30 days.<\/li><li>If you have not complied with the required deadline for notifying the Hotel that you wish to cancel your reservation, the Hotel reserves the right to retain the prepaid deposit.<\/li><li>The correspondence exchanged between the customer and the Hotel must be in writing, whereby the Hotel notifies the bank to refund the amount previously withdrawn from the customer&#8217;s card. The customer must inform the Hotel to which bank account the refund is to be made. <br><strong>In case of no-show of the client, the prepaid deposit will be 100% deducted from the Hotel.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83bd73b e-flex e-con-boxed e-con e-parent\" data-id=\"83bd73b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d1d199 e-con-full e-flex e-con e-child\" data-id=\"8d1d199\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467a695 elementor-widget elementor-widget-heading\" data-id=\"467a695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Check-in and check-out:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f86edf elementor-widget elementor-widget-text-editor\" data-id=\"2f86edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Check-in at Ruskovets Thermal Resort is after 15:00 and check-out is no later than 12:00.<\/li><li>If you plan to check in later, please inform us.<\/li><li>Later check-out of the apartment or villa is only possible after prior agreement and confirmation from reception.<\/li><li>If check-out is before 16:00, 50% of the nightly rate will be charged and if check-out is later, 1 full night will be charged.<\/li><li>If you interrupt the stay period earlier than the booked stay, you will be charged a penalty of one additional night, in addition to the payment of the actual days used.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89dffe7 elementor-widget elementor-widget-heading\" data-id=\"89dffe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General conditions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2438a elementor-widget elementor-widget-text-editor\" data-id=\"1b2438a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>An online booking confirmed via the booking form is considered confirmed.<\/li><li>For group bookings \/minimum of 10 apartments or villas\/, as well as for corporate events, please email us at: reservations@ruskovets.com<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f12ea19 elementor-widget elementor-widget-heading\" data-id=\"f12ea19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Company data for online payments\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83e4594 e-con-full e-flex e-con e-child\" data-id=\"83e4594\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1262c94 elementor-widget elementor-widget-image\" data-id=\"1262c94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"1024\" src=\"https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-684x1024-1.webp\" class=\"attachment-large size-large wp-image-5950\" alt=\"\" srcset=\"https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-684x1024-1.webp 684w, https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-684x1024-1-200x300.webp 200w, https:\/\/ruskovets.com\/wp-content\/uploads\/2025\/09\/nastanyavane-v-ruskovecz-684x1024-1-600x898.webp 600w\" sizes=\"(max-width: 684px) 100vw, 684px\" title=\"- \u0445\u043e\u0442\u0435\u043b Ruskovets.com\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37512ce e-flex e-con-boxed e-con e-parent\" data-id=\"37512ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd9a65 elementor-widget elementor-widget-text-editor\" data-id=\"4dd9a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The company that manages the Hotel is:<\/p><p>&#8220;Hotel Ruskovets&#8221; EOOD<br>gr. Sofia, g.k. &#8220;Hadji<br>Dimitar&#8221;, bl. 104, of. 12<br>UIC:204466595<br>VAT ID: BG204466595<br>MOL: Vladimir Ilenho  <\/p><p>For correspondence: please contact the reservations department and email us at: <a href=\"https:\/\/ruskovets.com\/en\/contact\/\">reservations@ruskovets.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online booking policy Guaranteeing a reservation Guaranteed prepayment is required for all online bookings. The reservation is successful when you receive confirmation of: successfully completed reservation as parameters and an amount successfully withdrawn from your credit or debit card to prepay the required deposit. If you have entered your card details incorrectly, your card balance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-5951","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/pages\/5951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/comments?post=5951"}],"version-history":[{"count":0,"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/pages\/5951\/revisions"}],"wp:attachment":[{"href":"https:\/\/ruskovets.com\/en\/wp-json\/wp\/v2\/media?parent=5951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}